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    Terms of Service

    1. Introduction

    Welcome to HalaSyria, operated by HALASYRIA LIMITED, a company incorporated under the laws of Ireland with company number 789642 ("Company", "we", "us", or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and the Company governing your access to and use of our hotel booking platform and related services accessible at https://www.halasyria.com (the "Platform"). By accessing, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

    2. Service Description and Platform Function

    The Company operates an online platform that facilitates connections between travelers ("Guests") and accommodation providers ("Hotels") located in Syria. The Platform serves exclusively as an intermediary marketplace and booking facilitation service. The Company does not own, operate, manage, control, or otherwise have any proprietary interest in any accommodation properties listed on the Platform. All accommodation services are provided directly by independent third-party Hotels. The Company's role is limited to: (a) providing the technological platform for booking facilitation; (b) processing booking confirmations and payment transactions; and (c) customer service support as reasonably practicable.

    3. User Obligations and Representations

    By accessing and using the Platform, you hereby represent, warrant, and covenant that you shall:

    • Provide true, accurate, current, and complete information in all communications with the Company and Hotels, including during the booking process;
    • Maintain and promptly update all registration information to keep it accurate, current, and complete;
    • Comply with all applicable laws, regulations, ordinances, and statutes, as well as all Hotel policies, terms, and conditions;
    • Pay in full and when due all amounts owed in connection with bookings made through the Platform;
    • Conduct yourself in a respectful and lawful manner with respect to Hotel properties, staff, and other guests;
    • Not engage in any fraudulent, abusive, or unlawful activity or attempt to circumvent, disable, or otherwise interfere with security-related features of the Platform;
    • Not use the Platform for any commercial purpose without the Company's express written consent.

    4. Booking Process and Payment Terms

    Upon initiating a booking transaction through the Platform, you hereby agree to the following terms and conditions:

    • You expressly authorize the Company, through its designated payment processor Square, Inc., to collect, process, and securely store your payment method information in accordance with applicable data protection regulations;
    • Your designated payment method shall be verified and pre-authorized at the time of booking initiation, with only the applicable Booking Confirmation Fee being charged upon Hotel confirmation of availability;
    • The balance of the total accommodation charges may be: (a) paid directly to the Hotel upon check-in; or (b) processed through the Platform in accordance with the specific Hotel's payment policy as disclosed during the booking process;
    • In the event of Guest non-appearance at the reserved accommodation without prior cancellation in accordance with the applicable cancellation policy ("No-Show"), you acknowledge and agree that a No-Show Fee, as determined solely by the Hotel and not exceeding 100% of the total booking value, may be charged to your stored payment method;
    • All payment obligations are non-transferable and remain binding regardless of subsequent changes in circumstances.

    5. Cancellation Policies and Refund Provisions

    • Cancellation and refund policies are established independently by each Hotel and are not within the control or determination of the Company. Such policies may vary materially between different accommodation providers.
    • You bear the sole responsibility to review, understand, and comply with the specific cancellation terms and refund conditions applicable to your booking prior to completion of the reservation process.
    • By completing a booking transaction, you expressly acknowledge and agree that you have reviewed and accept the Hotel's cancellation policy as disclosed during the booking process.
    • The Company disclaims any responsibility for processing refunds or mediating disputes arising from cancellations. All such matters must be resolved directly between you and the applicable Hotel.
    • The Booking Confirmation Fee charged by the Company is non-refundable under all circumstances, except as may be expressly provided herein or required by applicable law.
    • Cancellation requests must be communicated directly to the Hotel in accordance with their specified procedures and within their designated time frames.

    6. Payment Authorization and Financial Obligations

    By submitting a booking request through the Platform, you hereby irrevocably represent, warrant, and agree that:

    • You expressly authorize the Company to pre-authorize, charge, debit, or otherwise process payments from your designated payment method in strict accordance with these Terms and the applicable booking terms;
    • You possess full legal authority and capacity to use the payment method provided and that such payment method has sufficient available funds or credit to cover all applicable charges;
    • You acknowledge and consent that all payment processing services are provided by Square, Inc., as an independent third-party processor, and that such processing is subject to Square's separate terms and conditions;
    • You waive any right to dispute charges that are processed in accordance with these Terms and the booking terms disclosed at the time of reservation.

    7. No-Show Policy and Associated Penalties

    • In the event that you fail to appear at the reserved accommodation without providing prior cancellation notice in accordance with the applicable cancellation policy, the Hotel may, at its sole discretion, impose a No-Show Fee.
    • The No-Show Fee shall be determined exclusively by the Hotel based on their individual policies and may vary from a portion to the full amount of the total booking value.
    • You hereby irrevocably authorize and direct the Company to collect any such No-Show Fee on behalf of the Hotel using the payment method information stored in your account.
    • Any disputes concerning the assessment, calculation, or application of No-Show Fees must be addressed directly with the applicable Hotel. The Company may, but is not obligated to, provide reasonable assistance in facilitating communication between parties.

    8. Limitation of Liability and Disclaimers

    • TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM OR ANY ACCOMMODATION SERVICES PROVIDED BY HOTELS.
    • The Company makes no representations, warranties, or guarantees, express or implied, regarding the quality, safety, legality, condition, or accuracy of any accommodation listings or Hotel services.
    • The Company's aggregate liability to you for any and all claims arising under or relating to these Terms shall not exceed the total amount of Booking Confirmation Fees actually paid by you to the Company in the twelve (12) months preceding the claim.
    • You acknowledge and agree that Hotels are independent third parties and that the Company has no control over and assumes no responsibility for Hotel operations, services, or conduct.

    9. Modifications to Terms

    The Company reserves the right, at its sole discretion, to modify, amend, or revise these Terms at any time without prior notice. Any such modifications shall become effective immediately upon posting on the Platform. Your continued access to or use of the Platform following the posting of any changes constitutes your binding acceptance of such modifications. If you do not agree to any modification, your sole recourse is to discontinue use of the Platform immediately.

    10. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of Ireland. Disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

    11. Contact Information

    If you have any questions or concerns about these Terms, please contact us at:

    HALASYRIA LIMITED
    Company Number: 789642
    Venture Hub, 136 Capel Street
    Dublin 1, DUBLIN, D01 T2C9
    Ireland
    📧 legal@halasyria.com

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